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Privacy Policy

Last updated: 21 July 2025

This Privacy Policy explains how Candy96 Casino (“Candy96”, “we”, “us”, “our”) collects, uses, discloses and protects your personal data when you visit and use the website https://candy96aus.com (the “Website”) and our related services (together, the “Services”).

By accessing or using the Website, you confirm that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

1. Data Controller

The data controller responsible for the processing of your personal data in connection with the Website is:

Candy96 Casino
Website: candy96aus.com
Contact email: [email protected]

2. Eligibility and Age Limit

Our Services are intended only for individuals who are of legal age to participate in online gambling in their jurisdiction (usually 18+ or 21+, depending on local law). We do not knowingly collect personal data from anyone under the legal age. If you believe that a minor has provided us with personal data, please contact us and we will take steps to delete such data.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1. Data you provide to us

  • Registration data (name, username, date of birth, country, address).
  • Account details (email address, password, language preferences).
  • Verification / KYC documents (ID, proof of address, payment ownership documents), where required by law.
  • Communication data (messages to support, feedback, complaints, surveys).

3.2. Data we collect automatically

  • IP address and approximate location.
  • Device information (type of device, operating system, browser type, screen resolution).
  • Log data (access dates and times, visited pages, clicks, game sessions, referring URLs).
  • Technical identifiers (cookies, session IDs, device identifiers).

3.3. Data from third parties

  • Payment and transaction information from payment providers and financial institutions.
  • KYC / AML screening data from verification and fraud-prevention providers.
  • Marketing and analytics data from our partners and affiliates.

4. Purposes and Legal Basis of Processing

We use your personal data for the following purposes:

  • To create and manage your player account on Candy96 Casino.
  • To provide and operate our gambling Services, including games, bonuses and promotions.
  • To process deposits, withdrawals and other financial transactions.
  • To comply with legal and regulatory obligations (KYC, AML/CTF, responsible gambling, tax and reporting obligations).
  • To prevent fraud, abuse, cheating and other prohibited or illegal activities.
  • To communicate with you regarding your account, transactions, security alerts and updates.
  • To provide customer support and handle your requests or complaints.
  • To personalize your experience on the Website (content, offers, promotions).
  • To perform analytics, statistics, reporting and improve our Services and user experience.
  • To send you marketing communications where permitted by law and your preferences.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, secure your account and analyze how our Services are used.

Cookies we may use include, for example:

  • Strictly necessary cookies – required for basic functionality of the Website (login, security, navigation).
  • Preference cookies – remember your choices (language, region, settings).
  • Analytics cookies – help us understand how visitors use the Website and to improve performance.
  • Marketing cookies – used to deliver relevant offers and measure the effectiveness of our campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

6. Marketing Communications

With your consent, or where permitted by applicable law, we may send you promotional emails, SMS or in-site notifications about bonuses, offers and news from Candy96 Casino.

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails; or
  • Changing your marketing preferences in your account settings; or
  • Contacting us at [email protected].

7. Sharing and Disclosure of Personal Data

We may share your personal data with the following categories of recipients:

  • Service providers who help us operate the Website and Services (hosting, IT, payment processing, KYC/AML, customer support, analytics, marketing partners).
  • Affiliates, business partners and white-label / platform providers involved in the operation of Candy96 Casino.
  • Regulatory authorities, law enforcement agencies, courts and other public bodies, where required by law or necessary to protect our rights or the rights of others.
  • Professional advisers (lawyers, auditors, consultants) where necessary.
  • Any third party in connection with corporate transactions (merger, sale of assets, restructuring), subject to appropriate safeguards.

We do not sell your personal data to third parties for their own independent marketing purposes.

8. International Transfers

Because our Services and providers may be located in different countries, your personal data may be transferred and processed outside of your country of residence. In such cases, we take appropriate measures to ensure a suitable level of data protection, in accordance with applicable laws (for example, contractual safeguards).

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting or reporting requirements.

In particular, due to gambling and AML regulations, we may be required to keep certain data for a minimum period after account closure.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal data:

  • Right to access your personal data.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion of your data, where legally possible.
  • Right to restrict or object to certain processing activities.
  • Right to withdraw consent where processing is based on consent (for example, marketing emails).
  • Right to data portability (to receive your data in a structured, commonly used format, where applicable).
  • Right to lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

12. Responsible Gambling and Self-Exclusion Data

If you choose to use our responsible gambling tools (such as deposit limits, cooling-off periods, self-exclusion), we will process and store the related information in order to apply your limits and comply with applicable regulations and our legal obligations.

13. Third-Party Websites

The Website may contain links to third-party websites or services that are not controlled by Candy96 Casino. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will be posted on the Website and indicated by the “Last updated” date.

Your continued use of the Website after any changes means that you accept the updated Privacy Policy.